UK User Group Conference

Newport, South Wales

Nov 19 - 21, 2007

Frequently Asked Questions

  • How do I register for the User Group Conference?
    There are 4 easy ways to register for this year's conference:
  • How do I book accommodation?
    Simply complete the Check-in Information via the online registration system: www.regonline.co.uk/133825, alternatively please call the UGC Hotline + 44 (0) 1865 719820 or email: marika.reynolds@telelogic.com
  • Why am I unable to book directly with the conference hotel?
    The accommodation list is managed directly by Telelogic as this entitles delegates to the preferential rate of £110 + VAT per person, per night. (single occupancy) All rooms are subject to availability.
  • Is VAT included in the conference price?
    No, conference costs are ex-VAT.
  • Will I receive a VAT receipt upon Telelogic receiving my monies?
    Yes, as soon as Telelogic have received your payment for the conference a VAT receipt will be issued as soon as possible.
  • Can I book accommodation at a different hotel to the venue hotel?
    Yes, please call +44 (0)1865 719820 or email marika.reynolds@telelogic.com for a list of alternative hotels in the local area.
  • I would like to extend my stay at the Celtic Manor Hotel, Do the room rates change and how do I ensure this is booked?
    Yes the room rates for Saturday 18th and Sunday 19th November are £134.46 + VAT Twin or Double and £112.34 + VAT Single per room per night and Wednesday the 21st November is £153 + VAT. All rates include breakfast. Please contact Marika.reynolds@telelogic.com to ensure this is booked.
  • Can my family join me at the hotel?
    Yes but there is a charge for double occupancy, please be aware that only conference delegates are permitted to take part in conference sessions and the gala dinner.
  • If I am unable to attend, can I send a replacement?
    Yes, simply get your replacement to register using one of the methods mentioned above and inform us that you won't be attending. Please contact Marika Reynolds on + 44 (0) 01865 719820 or marika.reynolds@telelogic.com
  • Will we receive electronic copies of the presentations at the conference?
    Following the conference a CD will be available upon request containing all end-user presentations.
  • What method of payment can I use for the conference and accommodation?
    Conference fees are payable prior to the conference, by either Credit/Debit card, Purchase Order or Cheque. Accommodation is payable on departure directly with the hotel.
  • Which airport should I fly into?
    Bristol Airport and Cardiff Airport are the closest airports for national flights otherwise Heathrow International for international flights. Heathrow is located 90 minutes from the conference venue.
  • Are transfers being arranged between airports and the conference venue?
    Yes, please view the Venue Information page for airport shuttle times.
  • How close is the local train station to the Venue?
    Newport Train station is located approximately 10 minutes from the venue by taxi.
  • What conference sponsorship opportunities are available at the conference?
    • Pre-Conference welcome reception
    • Evening Gala Dinner and entertainment
    • Pre-Dinner Drinks
    • Exhibition
  • If I need to cancel my attendance, will I be charged?
    Prior to the 31st October there will be a £50 administration charge to cancel. After the 31st October we regret we cannot refund any conference fees.
  • If I need to cancel my accommodation, will I be charged?
    Cancellations for hotel rooms received after 12th November will be subject to a full cancellation charge of £110 + VAT per night.

If you are interested in sponsoring an area of the conference please email stephen.holden@telelogic.com or call +44 (0)1865 784285.

Conference Prices

22nd Oct Onwards

£495 + VAT

For more information contact:
marika.reynolds@telelogic.com
+44 (0) 1865 719820