Telelogic Cancellation Policy

The following cancellation charges will apply for deligates (students) attending either public courses or customer site courses.

 

Cancellation Policy

The following cancellation charges will apply:

Number of full Working Days between receipt by Telelogic of notice of cancellation and the beginning of the Consultancy/Course Training: Percentage of Course Fees or Consultancy Rate to be invoiced:
nn - 11 days 0%
10 - 6 days 50%
5 - 0 days 100%

Please Note: Working Days means every day of the week except Saturday, Sunday and Statutory Holidays

Once a course has begun, if a delegate fails to attend or withdraws, the full amount of the course will be payable.

Transferring Courses: Prior to the cancellation period, Clients can request to transfer the course dates without incurring cancellation penalties. However, once within the cancellation period the Client will incur cancellation charges (as listed above) unless another delegate is nominated for the original course(s).

Delegates attending courses must meet the prerequisites for the courses as outlined in Telelogic's Standard Terms and Conditions.

 

Terms and Conditions:

  1. A completed Booking Confirmation Form is required to secure the booking. Telelogic reserves the right to cancel a booking if a signed Confirmation form is not received.
  2. A purchase order or written confirmation agreeing to payment terms is required prior to the delivery of consultancy and training.
  3. Purchase orders received will be valid for 12 months from the date of issue.
  4. Travel and expenses for on-site consulting or training will be charged to the Client. Mileage will be charged at the standard rate allowed by the federal governing tax authority.
  5. For all on-site consulting and training where travel time exceeds 4 hours in one working day, travel time will be charged at the standard rate.
  6. Appropriate tax will be included where applicable.
  7. CANCELLATION PENALTIES: Please refer to above.

 

If we cancel your course

Occasionally it may be necessary for Telelogic to cancel your course (e.g., if registrations do not reach a required level). In this event, we will give you at least 5 working days notice of the cancellation, and will offer an alternative date. If the alternatives given are not convenient, the delegate may cancel their place at no charge.