IT Service Management (ITSM)
Optimizing service delivery and support services requires a focused approach to IT service management. The IT Infrastructure Library (ITIL) and related ISO 20000 frameworks are fast becoming a widely accepted set of best practices for IT service management. To support the delivery of high-quality IT services, each ITIL implementation should be adapted to the organization's overall aims, internal structure, and available budget. What's more is that as the business changes, the ITIL deployment needs to evolve as well.
Achieving the gains made possible through the adoption of ITIL requires IT Service Management tools that can automate compliant and efficient business and IT processes.
- Telelogic® System Architect® provides capabilities for defining and modeling the relationships between systems, people, processes, and data in an organization enabling you to visualize how all the different components of your IT services interact.
- Telelogic® DOORS® harmonizes the requirements of different standards and precepts for overlap, conflicts and reuse by providing capabilities for capturing, linking, analyzing, and managing changes to requirements and their traceability.
- Telelogic® Synergy™ automates the configuration, change, release, incident and problem management process areas of an ITSM program by providing lifecycle control for your company’s digital assets.
- Telelogic® Dashboard™ provides core metrics and visualizations to support the monitoring, measuring and control areas of an ITSM program giving managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data.
